Last updated: 31 May 2025
This privacy notice for **ReFrame Living** ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at [https://www.reframeliving.co.uk](https://www.reframeliving.co.uk), or any website of ours that links to this privacy notice
* Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk)
01. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Sensitive Information. We do not process sensitive information.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
Information automatically collected
In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information may include device and usage details like your IP address, browser type, operating system, language preferences, referring URLs, location, and other technical data.
The information we collect includes:
* Log and Usage Data
* Device Data
* Location Data
02. HOW DO WE PROCESS YOUR INFORMATION?
In Short: To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including to save or protect an individual's vital interest.
03. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We process your personal information when we have a valid legal reason to do so, under applicable law, including your consent and our legitimate interests.
We may rely on the following legal bases to process your personal information:
* Consent
* Legal Obligations
* Vital Interests
04. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
* Business Transfers
05. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this notice unless a longer retention period is required by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.
06. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through organisational and technical security measures.
Despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
07. DO WE COLLECT INFORMATION FROM MINORS?
In Short: No, we do not knowingly collect data from or market to children under 18 years of age.
If we learn that personal information from users under 18 has been collected, we will delete it. If you become aware of such data, contact us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk).
08. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, like the UK and EEA, you have rights allowing greater access to and control over your personal information.
These may include the right to request access, rectification, erasure, restriction, objection, or data portability. You can make such a request by contacting us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk).
If you are in the EEA, UK, or Switzerland and believe we are unlawfully processing your personal information, you have the right to complain to your relevant data protection authority.
Withdrawing your consent: You may withdraw your consent at any time by contacting us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk). This will not affect processing already carried out.
09. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and applications include a Do-Not-Track (DNT) feature you can activate. As no uniform technology standard has been adopted yet, we currently do not respond to DNT signals.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding your personal information.
You may request information about our disclosures of personal data to third parties for their direct marketing purposes and request removal of certain posted content if you are under 18.
To make such requests, contact us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk).
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
The updated version will be indicated by a revised date and become effective once accessible.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Carly Mallon, by email at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk), or by post at:
ReFrame Living Ltd
Wells Road
Bath
BA2 3AR
United Kingdom
Phone:
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may have the right to request access to, update, or delete the personal information we collect from you. To make such a request, please contact us at [hello@reframeliving.co.uk](mailto:hello@reframeliving.co.uk).
